1. What are my payment options?
We accept the following payment methods:
- Visa
- Mastercard
- Discover
- American Express
- PayPal
- Amazon Pay
2. How do I reset my password?
To reset your password, click the "Reset Password" link on the sign-in screen. An email will be sent to the address associated with your account. Follow the instructions in the email to create a new password.
3. How is sales tax calculated?
Sales tax is only applied to orders shipped within the state of Colorado.
4. Is my credit card secure?
We use Secure Sockets Layer (SSL) technology to encrypt and protect your credit card information. SSL ensures your order is digitally encrypted, making it undecipherable to anyone outside of DTYStore.com. However, we recommend signing out of your account and closing your browser after completing your visit for additional security.
5. Do you match competitors’ pricing?
No, we do not price match. Our products are factory-direct, and we are the exclusive vendor of our unique items.
6. When is my credit card charged?
Your credit card will be charged once your item has shipped.
7. Do you offer discounts or promotions?
Yes! Sign up for our mailing list to receive notifications about sales and special savings.
8. How can I join your email list?
Create an account using your preferred email address, and you’ll automatically be added to our mailing list. You’ll receive updates, promotions, and special offers.
9. How can I cancel an order?
Orders are typically shipped the same day they are received, so cancellations may not be possible. Contact our Customer Satisfaction Department at CS@DTYStore.com for assistance with canceling your order.
10. Can I add additional items to an order I just placed?
We process and ship orders quickly, usually within the same day. Because of this, we are unable to add items to an existing order. However, you can place a second order, and since we offer free shipping, there will be no additional shipping charges.
11. What is California Proposition 65?
California Proposition 65 requires warnings for products containing any of approximately 800 chemicals. Products requiring a warning will display the following statement:
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
This warning does not indicate that the product is unsafe, but it ensures compliance with California law.
12. Can items be saved in my shopping cart?
Yes, items will remain in your shopping cart for seven days.
13. How do I unsubscribe from your emails?
You can unsubscribe by clicking the "Unsubscribe" link at the bottom of any email. Alternatively, you can contact our Customer Satisfaction Department at CS@DTYStore.com to adjust your email preferences. Please note that even if you unsubscribe, you will still receive email notifications regarding the status of any orders you place.